our opening hours are Monday to Friday, 10 a.m. to 4 p.m. 🕙🗓️ When submitting a ticket, please allow 48 working hours for us to reply. ⏳📩

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Frequently Asked Questions

Find answers to common questions about L3 Matrix

Question. Can I go backwards to re-answer a question if I feel like I've answered it wrong?

Answer: Unfortunately not, what you'll have to do is complete your exam and at the end you'll be able to leave a note for your teacher and press submit. After that the teacher then can go ahead and edit and reopen those questions for you to revisit at a later time. So don't worry, just carry on with the exam and leave a note at the end.

Have you paid for and ordered a printed deluxe certificate? If so, click this link here and send us a gentle reminder and we will get that re-sent out to you.

Delayed Cert Click Here

**Trouble Logging In? Follow These Steps:**

1. **Check Error Message:** If you see "credentials do not match" or "user not recognized," make sure you're on the correct login page.

2. **Look for the Logo:** Ensure the academy's logo you're training with is visible. If not, you're likely on the wrong page.

3. **Contact Your Academy:** If you can't see your academy's logo, reach out to them and ask for your login link to be resent.

4. **Check Your Welcome Email:** Your original welcome email should contain your login link. Have a look there for quick access.

These steps should help you successfully log in!

You've diligently explored our FAQ section but haven't found the solution you need – we appreciate your effort. Now, let's take the next step together. Simply Click to submit a Ticket. When you do, please provide a thorough description of your issue, enriched with any relevant screenshots or screen recordings. This detail is crucial for us to assist you effectively. 

Kindly allow us up to 48 hours to respond during our regular office hours, which are Monday to Friday from 10am to 4pm. If you reach out to us outside these hours, please bear with us; it might take a bit longer, but rest assured, we're committed to connecting with you as swiftly as we can.

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